Answers to Frequently Asked Questions about Aeon

Questions about Aeon Registration

Questions about Aeon Requesting

Questions about Aeon Photoduplication

Questions about Aeon Events/Classes

What is Aeon?

Aeon is an electronic registration and circulation system designed specifically for libraries like the Newberry, where materials do not circulate outside of our building. The Newberry will begin using this system for all reader registrations and material requests on May 1, 2015.

Through the site https://requests.newberry.org, readers will be able to:

  • Register as a Newberry reader
  • Request material to view in the reading rooms
  • Track the status and history of the requests you have placed through the system
  • Place photoduplication orders and pick up digital files that you have ordered

Readers will have access to their accounts and will be able to complete these actions either on site at the Newberry or remotely.

Will everyone need to use Aeon?

Yes. All Newberry readers and staff will need to register in Aeon whether you are planning to request material from the stacks, work with our online resources, or open shelf collections. The reading rooms will no longer be accepting paper call slips.

Why is it beneficial to use Aeon? How will Aeon help make research at the Newberry easier?

Through Aeon readers will be able to view requests for all material viewed at the Newberry (as of May 1, 2015). Readers will be able to submit requests electronically either on site at the Newberry or from outside the library. Readers will be able to track the status of those requests as the material is taken from the stacks to their table and then when an item is put on hold or returned to the stacks.

Readers will also be able to see historical requests through their account, put requests in a "wish list" queue, and write notes related to each request for either library staff or for their own work.

Aeon also allows readers to submit photoduplication orders. The status of those orders can also be tracked through the Aeon account.

Will researchers still receive personalized attention?

Yes. Newberry reading room and reference staff will continue to be available at our reference and circulation desks ready to assist with reference questions, discuss reading room procedures and requesting material through Aeon. The purpose of implementing this system is to help us to serve our readers even more efficiently and effectively.

What if I forget my password?

In the event that you forget your password, click on "Forgot Password?" at https://requests.newberry.org. This screen will prompt you to enter your username. You will receive an email at the address on file with instructions about how to reset your password.

What Web browser should I use?

You need a Web browser that can handle forms, tables, and preferably cascading style sheets (CSS). We recommend the current versions of either Microsoft Internet Explorer or Mozilla Firefox.

Why does my browser say that you're sending a cookie? What's in it?

The technology that we use sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use Aeon without any problems.

Is security a problem if I use a public workstation?

Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your requests, you can take the following steps:

  • Access Aeon from your personal computer or laptop.
  • When using a public access workstation:
    1. Do not save your password if prompted.
    2. Be sure to log out of Aeon completely when you are finished.

I have an Aeon account at another institution. Can I use that here?

No. You will need to register with the Newberry specifically to use the library and its collections. While we use the same system as other institutions, your accounts will not be linked between them.

Why do I need a username and password to use Aeon?

Your username and password allows us to give you secure access to information about your requests. We can also enable you to edit your personal information such as your address or phone number.

Your username can be anything you like, such as your name, abbreviations, or an alphanumeric code. Your password also can be anything you like. Please follow recommended online security practices and choose a password that is different from those you use to access other systems. However, no one but you will know your password, not even the Newberry staff. The password you set is stored encrypted.

Who do I contact if I have problems with or questions about Aeon?

Please contact our reference desk with any questions at (312) 255-3506 or send us an e-mail at reference@newberry.org.

Questions about Aeon Registration

I am a first time user, what do I need to do?

As a first time user, you will need to register as a reader. You can do that at 'requests.newberry.org' by clicking on "First Time User."

After you have submitted your information, you will receive an email describing the next steps in the registration process. When you come to the library, you will need to have a valid photo ID to show at our 3rd floor reference desk. Doing so will complete the registration process. Your card will be good for a calendar year from the day you come into the library.

I am a current reader at the Newberry, what do I need to do?

Even if you are a current reader at the Newberry, you will still need to register through Aeon. You can do that at 'requests.newberry.org' by clicking on "First Time User."

After you have submitted your information, you will receive an email describing the next steps in the registration process. When you come to the library, you will need to have a valid photo ID to show at our 3rd floor reference desk. Doing so will complete the registration process. Your card will be good for a calendar year from the day you come into the library.

I have an expired reader's card, what do I do?

If you have an expired reader's card you will need to do one of two things:

  1. If you have already set up an account through Aeon, you will need to log into your account and update your personal information. Then, the next time you come into the library, you will need to bring a valid photo ID to show at our 3rd floor reference desk. Doing so will complete the renewal process and your reader's card will be valid for another calendar year.
  2. If you have not yet set up an account through Aeon, you will need to do so. You can do that at 'requests.newberry.org' by clicking on "First Time User." After you have submitted your information, you will receive an email describing the next steps in the registration process. When you come to the library, you will need to have a valid photo ID to show at our 3rd floor reference desk. Doing so will complete the registration process. Your card will be good for a year from the day you come into the library.

Questions about Aeon Requesting

If I am working on-site at the Newberry, do I need to use Aeon to request materials and imaging services?

Yes, even if you are working on-site at the Newberry, you will need to submit all material requests and photoduplication orders through Aeon. Reading room staff will be monitoring the incoming requests and will retrieve materials and complete reproduction orders in the order the requests are received. Please speak to the staff in the reading rooms if you have any questions.

What can be requested through Aeon?

All General and Special Collections material will be requested through Aeon. This includes: books, periodicals, manuscripts, Modern Manuscripts, maps, microfilm, and microfiche. This also includes city directories, phone books, newspapers, and unprocessed manuscript collections.

Open shelf reference material on the 2nd, 3rd, and 4th floors however, will not be requested through Aeon. Researchers will continue to pull those items off of the open shelves for consultation.

Does Aeon provide access to subscription databases remotely?

No. Access to subscription databases, such as Ancestry.com or Jstor cannot be accessed remotely through Aeon. These can be accessed only within the Newberry building either through our website or public access computer menus.

When will my materials be retrieved from the stacks building?

Material will be retrieved from the stacks building when you arrive at the library and sign into the appropriate reading room in the order the requests were submitted. We will not be retrieving material ahead of time. Readers will be able to put material on hold after viewing for a future visit.

Is there a limit to the number of requests I can make at one time?

No. There is no limit to the number of requests readers can place through Aeon. However, space limitations dictate how many items researchers may have at their table or in their space. Staff will communicate with researchers as needed regarding space.

Can I submit an old request?

Yes, if is a request you have already submitted through Aeon, you can "clone" that request and resubmit it. If it is something that you have not yet requested through Aeon, you will need to request it anew through the online catalog or finding aid.

How long are my requests saved? How long will my account be active?

Your account will be active for one year, at which point you will need to show ID to get a new reader's card. The system will prompt you to update your information the next time you login to your account. You may change or update your account information at any time by clicking on "Preferences" and "Change User Information" or "Change Password." Your requests will remain in your account indefinitely.

Questions about Aeon Photoduplication

If I am a reader at the Newberry, do I need a separate account to request imaging services?

No. Your single Aeon account will allow you to place and manage both material requests and imaging and photoduplication requests.

Will researchers still be able to request photocopies and/or scans of materials?

Yes, whether you are working on-site at the Newberry or from a distance, you will need to submit all material requests and photoduplication orders through Aeon. Reading room staff will be monitoring the incoming requests and will complete reproduction orders in the order the requests are received. Photoduplication orders many necessitate discussion with a reference librarian.

Questions about Aeon Events/Classes

Will instructors be able to request material for their students to use for class show and tells and course reserve?

Yes. Aeon does allow for instructors to associate particular items with an even or activity. If you are interested in using material for a class presentation or show and tell, please contact the Director of Reader Services, Will Hansen hansenw@newberry.org.

If you are teaching a seminar and would like to put material on course reserve, please contact the General Collections Services Librarian, Margaret Cusick cusickm@newberry.org.